community guidelines

General

Hook (the “Service” or “Hook”) is a social music application that enables its users (the “Users”) to remix their favorite songs using AI-driven tools and create a community of fans that appreciate, share and connect over their favorite remixes.

The following Community Guidelines (“Guidelines”) when read with Hook’s Terms of Use, are intended to ensure that all Users experience the Service in a safe and enjoyable manner by setting out a few rules and standards when using the Service and communicating with other users.

These Guidelines apply to everyone who uses the Service. We will work to apply these Guidelines consistently across the entire Service and will enforce them using a combination of human moderation and various technologies.

Any content - whether a username, a display photo, videos, audio, texts, images or comments – (collectively referred to as “Your Materials” or “Content”) that violate these Guidelines will be removed by Hook and the account holders will be notified. If the violation is severe or the User is a repeat offender, we may remove the User from the Service and delete their account entirely.

User Generated Content that is Prohibited on Hook

The following types of Content are prohibited on the Service:

1. Violent or Threatening Content

   • Encouraging or engaging in violent or dangerous behavior is prohibited on the Service.

   • Any content intended to bully, harass, intimidate, threaten, or bring harm to anyone, property or institution (private or public) is prohibited on Service.

2. Hateful Content

   • Content that demeans, promotes discrimination or violence based on race, ethnicity, religion, sexual orientation, gender, gender identity, disability, or veteran status, immigration status, socio-economic status, age or weight is prohibited on the Service.

3. Harassing and Bullying Content

   • Content intended to mock, harass, or bully or intimidate anyone is prohibited on the Service.

   • Content that constitutes unwanted or inappropriate sexual behavior towards another, regardless of the user’s intent, is prohibited on the Service.

4. Deceptive Content

   • Content that is intended to deceive, manipulate or otherwise mislead for any purpose (commercial or otherwise) is prohibited on the Service.

   • This prohibition includes a prohibition on Content that uses trademarks, copyrights and other intellectual property of others, without their express permission.

5. Sexual Content

   • Content that is commonly recognized as pornographic, as well as commercial activities that relate to pornography or sexual content or services are prohibited on the Service.

   • Nudity and content that depicts sexual activity is prohibited on the Service.

6. Illegal and Criminal Activities

   • Content that depicts, promotes or supports illegal, offensive or criminal activities is prohibited on the Service.

Reporting Violations of these Guidelines

Users can report content produced by others for violation of our Terms of Use or these Community Guidelines by one of the following methods:

• In App Reporting Feature. To report a post or the comment on a post:

  1. Tap the three dots icon on the bottom right of the post or on a comment, swipe left on the comment.

  2. Press the flag    Report icon

  3. Select from the available options why you are reporting the content:

     • It’s SpamNudity or Sexual Activity

     • Hate speech or symbols

     • Violence or Dangerous Organizations

     • Bullying or Harassment.

  4. Once you select from the Available options, the post or comment will be hidden for you. We will review your complaint and address it in a diligent and non-arbitrary manner. If the content violates our Terms of Use or Community Guidelines, we may choose to remove the content for all users. We will inform all the relevant parties of the outcome of our decision and any possibilities of redress. Please note multiple offenders may be removed permanently from the platform.

• Via Email. Contact us via email: support@hookmusic.com.

  1. Please provide all relevant details regarding the content in question and your basis for reporting the content.

  2. Upon receiving the complaint, we will review it in a timely, diligent and non-arbitrary manner and advise the relevant users of our decision and of any possibilities of redress.